If you’re still unsure about any information, or you weren't able to find something in particular on our website, then perhaps the FAQ’s below will shed some light on your queries. Alternatively, please get in touch with us if you have a specific enquiry.

How does the booking process work?

First thing you would need to do is decide whether you wish to book a one way trip or a return trip. Follow the simple steps and your booking will be completed. It is that easy!

What happens once the online transaction has been approved?

Once we have received your online booking, you will receive a confirmation email with all relevant information. Keep this handy at all times.

Where will I be picked up from or dropped off at the airport?

Our parking location at Melbourne Airport is at Groups and Charters, lane 3, bus zone L. This is the Melbourne Airport designated parking area for shuttle services

Is the payment process secure?

Absolutely! We use eWay for the checkout process which is 100% secure. We accept all major credit cards such as Visa and MasterCard. Once you have successfully made a transaction, you will be redirected back to our website.

Can we pay cash instead of paying online?

With online bookings, we only accept online payments via credit cards . If you wish to pay by cash, this can be done directly with the driver, subject to availability of seats for that trip.. The driver will need to be at the pick up point to avail of this service.

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