If you’re still unsure about any information, or you weren't able to find something in particular on our website, then perhaps the FAQ’s below will shed some light on your queries. Alternatively, please get in touch with us if you have a specific enquiry.

How does the booking process work?

First thing you would need to do is decide whether you wish to book a one way trip or a return trip. Follow the simple steps and your booking will be completed. It is that easy!

What happens once the online transaction has been approved?

Once we have received your online booking, you will receive a confirmation email with all relevant information. Keep this handy at all times.

Where will I be picked up from or dropped off at the airport?

Our parking location at Melbourne Airport is at Groups and Charters, lane 3, bus zone L. This is the Melbourne Airport designated parking area for shuttle services

Is the payment process secure?

Absolutely! We use eWay for the checkout process which is 100% secure. We accept all major credit cards such as Visa and MasterCard. Once you have successfully made a transaction, you will be redirected back to our website.

Can we pay cash instead of paying online?

With online bookings, we only accept online payments via credit cards . If you wish to pay by cash, this can be done directly with the driver, subject to availability of seats for that trip.. The driver will need to be at the pick up point to avail of this service.

We are committed to respecting the privacy of your personal information.

A reference to “personal information” means information which identifies you as an individual or from which your identity can be reasonably ascertained. Your name, address and telephone number are examples of personal information.

We observe the National Privacy Principles under the Privacy Act 1988 (Cth) and applicable privacy laws to protect the privacy of your personal information.

Collection of Information

In the operation of our social media and websites ("Sites") we use technology that allows us to monitor traffic patterns and ascertain how people use our Sites, how long they access various pages and what links brought them to us. We use this information to improve our Sites content and ease of use. Cookies are used in Streamshuttle.com.au, but only to track a user’s navigation in the site. Cookies are not used to collect or record any personal information.

To book on-line you will be asked to provide certain personal information such as your name and email address. This information will be used for the purpose confirming your booking and recording your booking. We will keep this information private. We will not share this information with anyone. When you provide credit card details these will pass automatically and securely between your browser and secure payment site for authentication. We do not at any time see or have the ability to access your credit card details.

Disclosure

We will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to your use of our Sites or consistent with the National Privacy Principles.

Access and Correction of Information

You are entitled to have access to any personal information relating to you which you have previously supplied to us through our Sites. You are entitled to request that we edit or delete such information unless we are required by law to retain it.

Security of Information

We will take reasonable steps to protect the personal information we hold about you from misuse and loss and from unauthorised access, modification or disclosure. If the personal information is no longer needed for any purpose we will take reasonable steps to destroy or permanently de-identify the personal information.

Our Sites may contain links to other web sites which are not controlled or maintained by us. Those links are provided for convenience only. We are not responsible for the content or privacy practices associated with linked web sites.

Schedules

Check out our Shuttle Service Times.

Contact Us

Call: 1300 266 946
Email: bookings@cxn.com.au